If you change your mind or are unhappy with your product then don’t worry we offer a returns policy where you can return the item within 14 days for a full refund. Whatever the reason we will take your order back within 14 days for a full refund. You will be responsible for the return of the goods to us and any return shipping costs. We can collect the goods from you and we will only charge you the cost the courier will charge us for the collection. Details of any charges will be advised during the return procedure..
Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund.
If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used or assembled. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 20% of the invoice price.
How do I Return my order?
Should you wish to return your goods then please contact us on 01484 949354 and we will process your return for you. We will then issue you with a returns number that will need to be added to your retuned goods to enable us to process your refund. Please do not write on the box as the items do need to be returned in a saleable condition. A small label will suffice. Please note that to enable you to return your goods we ask that they are returned as new with all the original packaging with all instructions and screw bags unopened. Unfortunately we are unable to accept returns where they have been assembled or modified in any way. Additional charges may apply if the product is returned in a non-saleable condition.
What happens if your Order is damaged or parts are missing?
All of our products are extremely well packaged and we only use quality delivery services. However if you are unfortunate enough to receive a damaged product then don’t worry we will replace the damaged part or the whole unit depending on the severity of the damage.
Once you sign for the delivery it is signed as delivered in good condition unless you say it is damaged. Please write on the delivery note or drivers hand held device that the item is damaged even if it appears to be only cosmetic damage to the box. This is extremely important to allow us to claim for any damages. If the damage appears to be significant then you can refuse the delivery and the item will be returned to us. We will then organise for a replacement to be sent out at no extra cost to you.
Simply call us on 01484 949354 as soon as possible and we will organise for the parts to be sent to you. Our aim is to get the replacement parts to you as quickly as possible at no cost to you. We will require photographic evidence of any damages and this information will be used to improve our products or packaging in the future.
Please note that for damaged items we need to be notified within 24 hours of the item being delivered. We are unable accept claims for damaged items after 24 hours.
If the item is delivered damaged and you no longer want the product then we will arrange to collect the product from you at no cost to you. Once we receive the damaged product we will refund you in full.
If there are parts missing then please call us on 01484 949354 and confirm which parts you require. We will ship the replacement parts as quickly as possible at no cost to you.
Why Choose Us
- Shipping & Returns
- Secure Shopping
- International Shipping
- Group Sales